Advantages
Advantages and differentials of the system:
Simple and fast Download, without complication
To use the Direct Support its customer does not need to register in cadastre itself in no site, being been enough to carry through download of applicatory a well small one.
This applicatory one indicates for the customer if connection with the Internet exists (therefore of the opposite the support could not be carried through). Also it indicates in the screen the technician that is available at the moment. Moreover, you will be able to place in its site the buttons of exclusive STATUSES of the Direct Support
Fast efficient e
It possesss the rapidity in the update of screen and agility in the transference of archives and updates without the necessity daily pay-to configure the stations of its customer.
Security, speed and privacy
Direct traffic of data of its customer for its company, without passing for intermediate servers. It does not need to know the IP of the customers, nor passwords, also preventing invasions and not authorized accesses of its employees and the employees of the proper customer.
Houses software
Its company will be able to integrate the Direct Support of transparent form to its systems, therefore the Only Binary option could be called from a menu Aid - > Solicitar Support, for example. Moreover it could be part of its COMPACT DISC of installation.
Customização
The Direct Support could be prepared respecting the colors and visual marks of its company, including telephones of contact, MSN, Skype and any another excellent information to the attendance.
It does not need to configure ADSL of the customers.
The system Support Direct does not require this type of configuration in the customer. He is enough that the technician of the support indicates link to lower the program and to supply the due instructions the customer. He also functions through dialed access, 3G, GRPS, etc.
He does not occupy resources of the machine
The applicatory one will only be activated when its customer to need aid, not consuming resources of the machine. It is immediately finished after to conclude the support.
Security and confidence for its customer
Who is the customer initiates the attendance process, requesting a call to the available technician. With this its customer has the security and the confidence to follow all the steps of the technician.
Rapidity, Satisfaction, Economy:
With the system of Support Direct configured in its company you offer support in real time to its customer, decide and detect the problems with rapidity in the hour where they happen, leaving its satisfied customer, and optimizing the time of its attendants, generating bigger production and economy.
- SATISFIED CUSTOMER
- FUEL ECONOMY
- LODGING ECONOMY
- LITTLE EXPENSES, MORE CUSTOMERS
- YOU USE TO ADVANTAGE THE ADSL THAT ALREADY CONTRACTED
- HE INCREASES ITS AREA OF PERFORMANCE
- HE CAN COMMERCIALIZE ITS SYSTEMS FOR THE INTERNET
Team of technician If its company possesss one technician of support, or an entire team, we have the certain solution for you. Our system allows that one has equipped technician entire is online to take care of the requests of its customers. It consults our conditions special for companies who possess teams in more offices, cities and states!