FAQ - Frequent questions
It takes off its doubts on the Direct Support.
→ Which the size of the applicatory one that I go to send to the customer? How much time it delays to be lowered and to be installed?
The size of the applicatory one that you go to disponibilizar to its customer is of approximately 500kB. After to be lowered in the computer of the customer, in few clicks it will be ready to be used. The time of download depends on the connection of its customer, for example:
- Dialed connection: approximately 2 minutes
- Link ADSL 300kbps: approximately 15 seconds
→ How many atendimentos I can carry through with versions TEAM and MOBILE?
Limit of monthly, weekly or daily attendance does not exist. In any one of the versions that you to acquire, the amount of atendimentos are free. The difference is in the amount of technician and stations that you will be able to use, being the limited STANDARD version to a station of its company.
→ How much time leads to configure the Direct Support in our company?
The installation time depends on the structure of nets of its company, including roteadores, modems, Access Points, servers Linux and Windows, etc. and also in the number of attendance stations (technician). After the confirmation of the payment we carry through agendamento for the same day or the next working day.
→ After my customer to install the Direct Support, I can have access the computer of it without it to request the support?
Not. One of the differentials of the Direct Support is its security and privacy. One has only supported can be initiated with the authorization of the customer, and later, with the acceptance of the technician.
→ I can take care of customers who possess dialed connection?
Without a doubt that yes. Although the dialed connection to be slower, is still thus possible to carry through the attendance. The Direct Support functions since links broad band, as links for radio, or still for cellular (GPRS/EDGE).
→ Which the size of the applicatory one that I go to send to the customer? How much time it delays to be lowered and to be installed?
The size of the applicatory one that you go to disponibilizar to its customer is of approximately 500kB. After to be lowered in the computer of the customer, in few clicks it will be ready to be used. The time of download depends on the connection of its customer, for example:
- Dialed connection: approximately 2 minutes
- Link ADSL 300kbps: approximately 15 seconds
→ We can acquire a lesser number of licenses and later to make “upgrade” for more technician?
Yes. It is enough to enter in contact with our commercial department, the paid value already in the acquisitions in definitive is deducted of the value of the new act of contract.
→ As will be made the installation of the system in our company?
The installation of the system is made of remote form: we use the proper Direct Support for this.
→ How much time leads to configure the Direct Support in our company?
The installation time depends very on the complexity level of the net of its company and the equipment, as Modems ADSL, Access Points/Net without Wire, Roteadores/Proxys Linux, etc. Of 30 the 60 minutes, normally. After to receive the payment is carried through a agendamento for the same day or the next working day. Moreover, it is necessary that its company approves or in them sends the material and information that will be shown in the screen of the program customer.