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Direct support

Training in the distance • Remote support
Attended installation • Reduction of costs

With the Direct Support its company can directly carry through remote atendimentos in the PC of its customer, at the moment that the customer most necessary. When setting in motion the support its technician receives the request in the screen, and in few seconds it is connected to the customer.

You connect it desktop of its customer visualizing and interacting with everything what it will be making. You control mouse and the keyboard of its customer in any place of the Internet!

For companies who develop applicatory ERP, Front of Box, Systems of Management, the Direct Support facilitates since the remote installation, until the training and support for resolution of problems. Its team of development now has a direct canal in the real environment of the customer!

Security for its company; security for its customer

The Direct Support uses criptografada transference of the information, and its technician alone will be able to be connected to the customer if this to request support, resulting in confidence for its customer, and preventing problems for its company with employees whom they connect in the customer is of the schedule or when they leave the company.

If exactly thus you to need to configure a fixed access to its customer, will be able to use the Direct Support to carry through the installation and configuration of this access VNC, Remote Desktop of Microsoft, and others.

Satisfaction of its customer

When its company to start to use the Direct Support, you will clearly see the quality of its support to increase, the attendance time to diminish, reflecting in satisfaction of the customers, (and also of the technician) After each attendance its customer will be able to answer to the questionnaire of evaluation of the attendance standard or customizado questionnaire, you receives the result for email.

It sees the difference:

The difference of a company knows which
what has the Direct Support? It compares:
(pass mouse and discovers)

   

Transference of Archives:

A time connected you will be able to give attendance to its customers, to send updates of its programs and systems, or same to search archives and reports of logs.

Exactly with firewall and NAT you obtain to have access all the stations of its customers, without needing to configure the modem, opening doors, to remember IPs addresses, passwords… nothing of this. Exactly that its customer uses dialed connection, possesss broad band, radio, or even though Internet for cellular (GPRS/EDGE/3G), quick you the attendance in the same way. 

To use the Direct Support is very easy

1	•  customer makes download of the Direct Support In its site, or the Center of Support of its company, the customer low the program for Windows 95, 98, 2000, XP, Seen.
2	• The customer selects the technician available and INITIATES the SUPPORT! If its company has 2 or more technician, the customer will be able to choose the available technician through the department, and after that the technician receives the order from support in its screen.
3	• Ready technician for the support The accepted technician the support, and in few seconds has the total control of the PC of the customer, who can attend everything or pass excellent information through chat internal of the Direct Support.

Test gratis

It knows the advantages and easinesses of the Direct Support through our version of tests. It carries through real atendimentos with its customers and proves! It fills our form of contact to request the version of gratuitous evaluation.
 

Which the main advantages

We are: